Do Not Have, or even consider having anything repaired by Flory’s Appliance, in Elgin.
The guy I met, I’m assuming he’s the owner, is in my opinion, going senile, and rude, and incompetent.
Here’s the story which I posted also on yelp:
So basically, all that was “for sure” was that for him to come to my house and look at my oven (it wouldn’t stay hot enough to cook things) it would cost me $69.
And technically, that’s what he did. He came and looked at it.
So maybe I shouldn’t complain.
But what did I really get for my $69?
I got a very negative attitude person, seemingly going senile, in my opinion a bit incompetent, and a bit rude.
And I learned what I already knew. My oven wasn’t working right.
He started out looking inside it.
And he turned some knobs.
When he noticed that the oven wasn’t heating up, he said it was probably that my 220V wasn’t working.
Did he try to measure this?
He just assumed it because the oven wasn’t heating. We went downstairs and flipped the breaker off then on again.
Then he tried the broiler. Same thing. No heat.
He kept calling me “John,” despite me constantly reminding him my name was Don.
We talked while he tried turning the knobs to different settings.
Then he said, “So Ken, you might need a thermostat. This is an old oven, They probably don’t make parts for it anymore, But if they do, it might cost be about $200. maybe $400.. just for a part alone. But that won’t necessarily fix it.”
I said, “My name isn’t Ken, it’s Don.”
He didn’t listen and proceeded to tell me it would probably cost $800-900 to fix the oven. I said I couldn’t afford that, and I told him my financial situation and we talked about that for a while. Then he got up, said,”So Ken, it’s $69,” and started filling out a receipt. I again said, “My name is Don.” He continued to fill out the receipt.. with the name “Ken.” Then when I had given him the check, he did not say thank you, he said, “Sorry,” and picked up his tool bag and walked out the door. Across the patio to his truck. Never once did he say thanks for your business.
As far as “Incompetent,” I assumed he knew what he was doing when he tried to turn the oven on. But when I got home from work, I tried the oven again. I set a temperature, I set it to bake, and I hit the start button. And it started to heat up. It got up to 300 degrees before it wouldn’t regulate anymore. Funny.. the 220V works fine.
A supposed expert with ovens and repairing them failed to realize that with some ovens, once you set a temp and function, you need to hit the start button. I had assumed he was doing that while he was here so I wasn’t watching closely. I assumed he knew what he was doing.
Would have made a whole lot of difference in the diagnosis of what’s wrong with my oven.
Instead, I’m right where I was before, except I’m short $69.