The story you are about to hear is true…
Remember Dragnet? When they started the show out with that? Well same here. And to protect the innocent – me — the names are changed.
But who protects Freedom of Speech? These days you can’t even post your opinion of a business’s services without the risk of being sued. I had a repairman visit my house to check out my oven, and he basically was incompetent and senile and had a negative attitude and took my money and walked out without even saying thank you. I wrote a Yelp review… not slamming him… not making up lies to get revenge.. just telling the honest story.
Then a few days later after seeing that my review was hidden under the “Not recommended reviews” link, I did some reading. Turns out that you can get sued for posting a negative review. Even if all you are doing is telling the truth and your opinion.
So basically, Yelp puts the positive reviews up top so only good things ever get easily read by visitors, and companies and businesses can be jerks to people and nobody will know that history of bad business behaviors because they would have to scroll down and find some obscure faded out link near the bottom of the page in order to find them.
So I, being someone who has little money as it is and not wanting even that taken away by some court, took down my Yelp review.
So here’s the changed, but true story:
I recently called WXYZ’s Appliance in Elgin in order to have a service person come to my house and evaluate and hopefully repair my oven. The guy I met was actually the owner of said company and is in my opinion, going senile, was rather rude towards me, and somewhat incompetent.
But to be fair, basically all that was “for sure” was that for him to come to my house and look at my oven (it wouldn’t stay hot enough to cook things) it would cost me $69.
And technically, that’s what he did. He came and looked at it.
So maybe I shouldn’t complain.
But what did I really get for my $69?
I got a very negative attitude person, seemingly going senile, in my opinion a bit incompetent, and a bit rude.
And I learned what I already knew. My oven wasn’t working right.
He started out looking inside it.
And he turned some knobs.
When he noticed that the oven wasn’t heating up, he said it was probably that my 220V wasn’t working.
Did he try to measure this?
He just assumed it because the oven wasn’t heating. We went downstairs and flipped the breaker off then on again.
Then he tried the broiler. Same thing. No heat.
He kept calling me “John,” despite me constantly reminding him my name was Don.
We talked while he tried turning the knobs to different settings.
Then he said, “So Ken, you might need a thermostat. This is an old oven, They probably don’t make parts for it anymore, But if they do, it might cost be about $200. maybe $400.. just for a part alone. But that won’t necessarily fix it.”
I said, “My name isn’t Ken, it’s Don.”
He didn’t listen and proceeded to tell me it would probably cost $800-900 to fix the oven. I said I couldn’t afford that, and I told him my financial situation and we talked about that for a while. Then he got up, said,”So Ken, it’s $69,” and started filling out a receipt. I again said, “My name is Don.” He continued to fill out the receipt.. with the name “Ken.” Then when I had given him the check, he did not say thank you, he said, “Sorry,” and picked up his tool bag and walked out the door. Across the patio to his truck. Never once did he say thanks for your business.
As far as “Incompetent,” I assumed he knew what he was doing when he tried to turn the oven on. But when I got home from work, I tried the oven again. I set a temperature, I set it to bake, and I hit the start button. And it started to heat up. It got up to 300 degrees before it wouldn’t regulate anymore. Funny.. the 220V works fine.
A supposed expert with ovens and repairing them failed to realize that with some ovens, once you set a temp and function, you need to hit the start button. I had assumed he was doing that while he was here so I wasn’t watching closely. I assumed he knew what he was doing.
Would have made a whole lot of difference in the diagnosis of what’s wrong with my oven.
Instead, I’m right where I was before, except I’m short $69.